Return & Refund Policy
We want you to love your House of Zest purchase. You can request a return within 30 days of delivery, and we cover the return shipping. Returns for product quality issues are free; a restocking fee applies to returns for any other reason.
Return Window
You have 30 days from the date your order is delivered to request a return or exchange. Requests made after 30 days cannot be accepted.
Eligible Items
To be eligible, items must be unused, in their original condition, and in their original packaging with all parts and accessories included.
The following items are not eligible for return or exchange:
● Clearance or final-sale items (marked as such on the product page)
● Customized or made-to-order items
● Gift cards
● Items damaged through misuse
How to Return or Exchange an Item
1. Contact us. Reach out through our Contact page within 30 days of delivery. Include your order number and, if the item is damaged or defective, clear photos or videos showing the problem.
2. Get your return authorization. Once we approve your request, we will email you a Return Merchandise Authorization (RMA) number and a prepaid return shipping label.
3. Pack and ship. Pack the item securely in its original packaging, attach the label, and drop it off with the carrier. Please keep your tracking number.
4. We inspect your return. When your item arrives at our warehouse, we check it and email you to confirm the result.
Returns sent without an RMA number may be delayed, so please contact us first.
Return Shipping
We pay for return shipping on all approved returns. Just use the prepaid label we send you. A restocking fee applies to returns not due to a product quality issue (see Refunds below).
Refunds
Once your return is received and approved, we issue your refund within 3 business days. Refunds go back to your original method of payment only. For returns that are not due to a quality issue, the restocking fee is deducted from your refund. Depending on your bank or card issuer, it may take a few additional days for the credit to appear on your statement.
We do not issue refunds as store credit or to a different payment method.
Exchanges
Exchanges follow the same process as returns. Contact us within 30 days of delivery, and we will guide you through the RMA and prepaid label steps. Your replacement ships once we receive and approve the returned item.
Product Quality Issues
If your product has a quality issue, please contact our customer service team directly. We will help you quickly and efficiently. Please note:
1. Include clear photos or videos with your request to show the defect. Our team will review your request and let you know the next steps (repair, replacement, or refund).
2. Products confirmed to be faulty or defective can be returned or replaced free of charge.
3. Free items (gifts), and products damaged by improper handling, installation, or use, are not covered by this provision.
Questions?
Our customer service team is happy to help. Please reach out through the Contact page.